We’re the people who plan and co-ordinate everything behind the scenes, helping to provide great shopping experiences from store layouts to the way we serve our customers.
Lots of support in store
We’ve nearly 500 store teams. And we support them all by answering their queries, listening to their needs and clearly communicating what’s going on. We’re proud to be their gatekeepers, dealing with all kinds of central teams from trading to marketing to make sure any improvements or activities in our stores are carried out quickly and easily.
Support office helpdesk - A point of contact for our stores, we listen to our customers and colleagues. Helping to resolve any challenges or issues, we also manage and maintain the My-SIS system that details all of our operational procedures.
Operations support - We manage a variety of projects to provide better shopping trips for our customers and make life better for our store colleagues. We look at ways to improve things, respond to any issues and provide specialist operational expertise.
Service operations - Always looking to improve our offer, we make sure our customers enjoy the best shopping experience by championing everything from price integrity and colleague behaviour to reduced queuing times. We manage, deliver and monitor a variety of activities to help us serve our customers and colleagues better.
Capacity planning & communications - We manage and deliver our retail plan. Driving change and owning activities, we communicate with stores, gain loads of insight and make sure our strategy minimises disruption and fits with business and corporate plans.