Contact Centre

Open for business, 365 days a year

Our contact centre is open for phone, web, written correspondence, social and live chat enquiries from 6.30am to 11.00pm, 7 days a week, 365 days a year. We’re the first place our customers turn to when they have a question about a store or an online shopping experience,  if they need support with their MyMorrisons account, or anything else. Our Doorstep delivery team takes orders from our customers who have no online capability getting deliveries directly to their doors.   We also support our stores on a number of incoming channels.

It’s not just a big team - it’s a big family

With such a wide range of enquiries to deal with, it’s no surprise that we need an equally wide range of people. Across our 400 strong team, you’ll find full and part time roles, lots of shift patterns, and loads of opportunities to work across different channels, develop a variety of skills, and progress into management careers and specialist fields.    With our contact centre based in our head office future career opportunities are wide in scope.     We work a mix of home and office working dependent on support and circumstances giving a wide variety of work options.  

You don’t necessarily need contact centre experience to join us - we’ll train, support and encourage you to be your best. But one thing everyone has in common is that we’re always ready to listen, help and have great conversations with whoever gets in touch. We might be a big team, but it will always feel more like we’re one big family.

With the latest tech on tap, we’ve got everything we need to work here at the office or from home, and our own flexible approach means we really understand what our customers need from us.