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Find out moreOur Retail Support Office team are the people who support our 498 stores and all 95,000 retail staff to Make Good Things Happen. And they make sure we all have the tools, time and resources to keep our people and customers safe, help our customers visit our stores to shop for the food they need, and make sure the most vulnerable in our communities are never left behind.
It’s all about answering queries from stores and making sure they’re in the loop when it comes to knowing what’s happening - and when. And they’re the bridge between those stores and all of our central departments, including Commercial, Trade Planning and Marketing, Supply Chain, Logistics and Property.
Looking after our retail teams is a real team effort
As you can imagine, keeping our stores running is a huge challenge. And it’s an incredible team effort, too. Here’s what you’ll find within that team…
Support Office Helpdesk
Our Helpdesk is the main point of contact for our stores, and listens to questions and queries from both our customers and our colleagues. It’s about resolving challenges and issues, making sure stores can order the tools and equipment they need to do their jobs, and managing and maintaining our My Store Toolkit site, which details all of our operational procedures.
Operations Support
Operations Support manages a wide range of projects to provide better shopping trips for our customers and to make life better for our store colleagues. It includes looking at ways to improve the way we work, responding to issues, and providing specialist operational expertise right across our business.
Service Operations
As a business, we’re always looking to improve what we offer. And we want to make sure our customers enjoy the best shopping experience by championing everything from price integrity and colleague behaviour to reduced queuing times. That’s where Service Operations comes in - it’s about managing, delivering and monitoring lots of activities to help us serve our customers and colleagues better.
Capacity Planning
Capacity Planning is responsible for managing and delivering our retail plan. As the gatekeepers of our stores, the team make sure our strategy minimises disruption for colleagues and customers and fits with business and corporate plans.